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Resident Survey
Your Opinion Counts!
Equity Residential Properties
Street Address
City
State
Zip Code
Apt. Community Name
To enter the drawing to possibly WIN ONE MONTHS FREE RENT [SEVEN WINNERS WILL BE DRAWN*] please complete the required fields including your name, apartment community name, and unit number below. All survey forms must be complete. Entries must be received by December 1, 2000.

* Chances of winning depend on total number of surveys returned. Decisions of the judges are final. Entries submitted become the property of Focus on Research, LLC and will not be returned. Awarding of free rent is solely the responsibility of Equity Residential Properties.
Apt. Unit Number
If you would like to be automatically entered into the drawing for FREE RENT , please also provide your name. This is a confidential survey. Your name will not be disclosed to Equity nor to any other company except for the purpose of free rent drawing.
First Name
I.
Last Name
Form Image
Your Opinion Counts!
(c) Focus on Research, LLC 2000
All rights reserved
1. Please rate the following service aspects using a scale of 1-5, in which "1" is "Strongly Disagree" and "5" is "Strongly Agree." (Please fill in one response for each statement.)
1=Strongly Disagree......5=Strongly Agree
a. Office employees are courteous & professional.
Service Aspects
b. Office employees are available.
c. Office employees are responsive.
d. Maintenance employees are responsive.
e. Maintenance employees are courteous.
f. Maintenance employees are competent.
g. Employees ensure that problems are corrected.
h. Overall, service meets my expectations.
i. Overall, I am satisfied with the maintenace & upkeep of this apartment community.
j. I am satisfied with the level of communication provided by office & maintenance employees.
k. My rental dollars paid are a good value.
2. Please rate how IMPORTANT each of the following aspects are to you, using a scale of 1-5, in which "1" is "Not at all Important" and "5" is "Very Important (Please fill in one response for each statement.)
Importance Aspects
a. Courteous & professional office employees
b. Available office employees
c. Responsive office employees
d. Responsive maintenance employees
e. Competent maintenance employees
f. Courteous maintenance employees
g. Employees ensure that problems are corrected
h. Policies are clearly communicated
i. Rental dollars paid are a good value
1=Strongly Disagree, 2=Mildly Disagree, 3=Neither Agree nor Disagree, 4=Mildly Agree, 5=Strongly Agree
1=Not at all Important...5=Very Important
3. At the end of my current lease, I most likely will...(Please fill in one response.)
4. Please rate your satisfaction with the level of service provided by the Office Employees on a scale of "1 to 10", with "1" being "Very dissatisfied" and "10" being "Very satisfied" (Please fill in one response.)
5. Please rate your satisfaction with the level of service provided by the Maintenance Employees on a scale of 1 to 10, with "1" being "Very dissatisfied" and "10" being "Very satisfied" (Please fill in one response.)
6. Would you recommend this apartment community to a friend?
7. Approximately how long have you lived in this apartment community? (Please fill in one response.)
8. Please indicate your gender.
9. Please indicate your age range.
10. Please indicate your monthly rent range.
11. Employee Recognition

We at Equity Residential value our residents and our employees! Is there an employee that stands out for his or her superior service or positive attitude? If yes, please indicate his or her name and position.
Name
Position
12. What is the one thing you like most about your community? (255 characters max.)

1=Very Dissatisfied
10=Very Satisfied
1=Very Dissatisfied
10=Very Satisfied
13. What is one thing you would like to see changed at your community? (255 characters max.)

Thank you for completing this survey! Neither Equity Properties nor Focus on Research, LLC is responsible for late or misdirected entries. Entries must be received by December 1, 2000.


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